Return & Refund Policy

Last updated: April 2026

30-Day Satisfaction Guarantee

We stand behind every product we make. If you're not completely satisfied with your purchase, contact us within 30 days of delivery for a full refund. No questions asked.

How to Request a Refund

Email us at hello@velawellness.com with your order number and a brief explanation of why you'd like a refund. We'll process your refund within 3-5 business days.

Do I Need to Return the Product?

For orders under $100, no return is required. For orders over $100, we may ask you to return the unused portion. We'll provide a prepaid shipping label if a return is needed.

Refund Method

Refunds are issued to the original payment method. Please allow 5-10 business days for the refund to appear on your statement, depending on your bank or credit card company.

Subscription Cancellations

You can cancel your subscription at any time from your account dashboard. There are no cancellation fees. If you cancel before your next renewal date, you will not be charged again.

Damaged or Defective Products

If your order arrives damaged or defective, please contact us immediately with photos. We'll send a replacement at no cost.