Privacy Policy

Information We Collect

When you visit our site or make a purchase, we collect certain information including:

• Name, email address, shipping address, and phone number when you place an order
• Payment information (processed securely by Shopify Payments)
• Quiz responses when you take our wellness quiz
• Browsing behavior and device information through cookies and analytics

How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Provide personalized product recommendations based on your quiz answers
• Send order confirmations, shipping updates, and subscription reminders
• Send marketing emails (only with your consent, and you can unsubscribe anytime)
• Improve our products and website experience

Third-Party Services

We use trusted third-party services to operate our business:

• Shopify for our online store and payment processing
• Supliful for product fulfillment
• Meta (Facebook/Instagram) for advertising
• GoHighLevel for email and SMS communications

We do not sell your personal information to third parties.

Cookies

We use cookies to provide a better shopping experience, remember your preferences, and measure the effectiveness of our advertising. You can disable cookies in your browser settings, but some features of our site may not function properly.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Opt out of marketing communications at any time
• Request a copy of your data in a portable format

If you are a California resident, you have additional rights under the CCPA. Contact us to exercise these rights.

Data Security

We use industry-standard security measures to protect your personal information. All payment transactions are encrypted and processed through Shopify Payments. We never store your credit card information on our servers.

Contact Us

For any privacy-related questions or requests, contact us at hello@velawellness.com.